Reading and visualizing problems

Hello again.

New problems are coming, getting our customers more and more upset, can’t read JPG files (by double click or space bars), they get bad files (corrupted or bad types) error messages.

I tried connecting directly by MacOS Finder, and ALL files opening work correctly !!

Really, we need a fix quickly, as we already have some other issues we talked about, listed here :

We really need to fix all this !!!

Regards,

Patrick

Dear lic-impact

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

Sorry for the inconvenience it may caused.

Here it is. And please get us that fix quick. Data access is getting more and more problematic !!!Archive.zip (10.6 KB)

Dear lic-impact

The log level of the log files you attached is “ERROR”
I can get a few information from error level log.

Could you attach it again after set loglevel to VERBOSE and reproduce the issue?

From the log files you attached, I got the following contents

GetFileList >> Couldn’t resolve host name(6)

It failed to connect to server because host name could not resolved.

It’s better to check network environment.

Archive.zip (10.6 KB)

Dear lic-impact

I got the file you attached.
It is a same file you attached before.
It’s a error log file not debug log file.

Could you attach it again after set loglevel to VERBOSE and reproduce the issue?

Also, from the log files you attached, I got the following contents

GetFileList >> Couldn’t resolve host name(6)

It failed to connect to server because host name could not resolved.

It’s better to check network environment.

It’s already on verbose mode, as usuall…

Archive.zip (121.5 KB)

Dear lic-impact

I got finally VERBOSE mode log files.

But all read requests in log file were succeeded.

I think there was no error to open jpg file.

Regards.

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